I honestly do not know where I would be right now if I had not met Neil and April. Neil is one of the absolute best people I have ever met in my entire life. I lost my mama July 5th to an extremely aggressive cancer. Three weeks from the day she was first admitted to the hospital was all it took. She was my world and, by far, the most important person in my life. I loved her more than anything.
Mama was admitted to Duke Hospice Hock Family Pavilion where she was able to rest comfortably for just a few hours. She passed very peacefully. I was completely and utterly devastated. No idea what to do next. I had met with a social worker earlier that morning for the admissions process, a remarkable man. I asked to speak with him for comfort and guidance. He asked me if I had picked and/or contacted a funeral home. I then remembered the three page list he had provided earlier. I had not even given it a glance. I asked him to please choose for me. I completely trusted he would do the very best for mama. And that he definitely did!!
He immediately, with no hesitation, stated that Omega Funeral Service & Crematory was the best to work with and very reasonably priced. He also stated I would not be pressured to do or buy anything more than I requested. Then he called Neil and the two of them set everything up for me. For once in my life, at the time I needed it most, I was taken care of and did not have to worry.
The first time I spoke with Neil we only chatted briefly. I instantly knew he was truly compassionate, genuinely cared and was concerned about me. He explained everything in detail and was patient when he had to repeat himself several times. Not that it was difficult to understand, I just could not get it together. April sent me an email with the paperwork attached. I was so distraught that I could not keep my concentration for more than a couple of minutes so was anxious to open. I clicked to find three numbered steps. Very easy. The attachments are going to be so difficult I thought. Nope! To my complete surprise, they had made the paperwork thorough AND easy enough to fill out in just a few minutes. I was elated! My anxiety subsided. Upon completion, I simply took photos and sent them back to April. Only one other document and a proofread of the certificate followed and that was that.
I had a few family issues and Neil went above and beyond with his support and professional advice. In addition, they had a full house preparing for a service the day I went to pick mama up. My little dog and I had arrived early and had not called so they were not expecting us. We waited outside for two minutes max before April greeted us with a smile that lit up the room and welcomed us inside. She was so sweet and patient and great with my little dog. I signed one form and, as promised, was not pressured to do more. April gave me a big hug and we were on our way. Neil later called to apologize for not being able to see me. I told him not to worry, it was my fault and we had a nice chat.
Neil and April somehow manage to provide both impeccable customer service and a level of sincerity I had never experienced. In the saddest, most stressful times of one’s life. They took care of me and my mama when we needed it the most. I also know I can reach back out to them if I need support. Their response time is uncanny as well!
Thank you so very much!! For those searching for the perfect place to say goodbye to a loved one…You have found it.